Terms & Conditions

Welcome to Packora

These Terms & Conditions (the “Terms”) form a legally binding agreement between you and Packora (“Packora”, “we”, “us”, or “our”) and govern your access to and use of packora.com, related sub-domains, and any services, templates, tools, or features we make available (collectively, the “Service”).

By visiting the site, creating an account, submitting artwork, or placing an order, you confirm that you have read, understand, and agree to be bound by these Terms, including any policies referenced in them (such as our Privacy Policy).

If you do not agree to these Terms, you must not use the Service or place an order through Packora.

Changes to these Terms

We may update these Terms from time to time. When we do, we will revise the “Last updated” date above and may provide additional notice where appropriate. Your continued use of the Service after any changes means you accept the updated Terms.

Who may use Packora

The Service is intended for businesses and individuals who are 18 years of age or older. By using the Service, you represent and warrant that you meet this age requirement and have the legal authority to enter into these Terms on your own behalf or on behalf of the organization you represent.

Account registration

Some features require you to create a Packora account. When you do, you agree to:

• Provide accurate, current, and complete information.
• Keep your information updated so we can contact you when needed.
• Maintain the security of your login credentials and restrict access to your account.

Electronic communications

By using the Service, you consent to receive communications from us electronically (for example, by email, in-product notifications, or by posting notices on the Service). You agree that all notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communications be in writing.

You are responsible for all activity that occurs under your account. If you suspect any unauthorized access or use of your account, please contact us immediately at info@packora.com.

How you may use the Service

You may use Packora only for lawful purposes and in accordance with these Terms. You agree not to:

• Submit, upload, or transmit any content that is unlawful, abusive, harassing, defamatory, obscene, hateful, or otherwise objectionable.
• Use the Service to infringe, misappropriate, or violate any third party’s intellectual-property, privacy, or publicity rights.
• Interfere with or disrupt the security, integrity, or performance of the Service or our systems.
• Use bots, scrapers, spiders, or other automated methods to access, monitor, copy, or harvest data from the Service without our prior written permission.
• Attempt to gain unauthorized access to any portion of the Service or any other systems or networks connected to Packora.
• Use the Service for any fraudulent, misleading, or deceptive activity, including placing orders under a false identity or with invalid payment details.

Security & access

You agree not to probe, scan, or test the vulnerability of the Service, or to breach or circumvent any security or authentication measures. We may investigate and take legal action for suspected violations.

We may, in our sole discretion, suspend or terminate your access to some or all of the Service if we believe you have violated these Terms or engaged in any conduct that may harm Packora, our customers, or third parties.

Placing orders with Packora

All orders placed through our product pages, templates, quoting tools, checkout flow, or sales team are offers to purchase products or services in accordance with these Terms. We may accept or reject any order at our discretion, including after initial confirmation, for reasons such as suspected fraud, errors in pricing or product information, or limitations in production or shipping.

Prices, taxes & promotions

Unless stated otherwise, all prices are shown in the currency presented at checkout and do not include applicable taxes, duties, or shipping charges. Taxes (including sales tax, GST/HST, VAT, or similar) may be calculated and displayed at checkout where required by law. If you claim tax-exempt status, you are responsible for providing valid documentation. Promotions, discount codes, and referral credits may be subject to additional terms and may be modified or discontinued at any time.

Pricing or listing errors

If a product or service is listed at an incorrect price or with incorrect information due to an error, Packora may (at its discretion) cancel or refuse orders placed for that item, even if the order has been confirmed and your payment method has been charged. If your payment method has already been charged, we will issue a refund for the charged amount for the canceled item(s) in accordance with applicable law.

Payment terms

You authorize Packora (or our payment processor) to charge your selected payment method for the full amount of your order, plus any applicable taxes and shipping fees. We generally require payment in full before production begins, unless we have separately agreed to extended terms in writing (for example, approved credit accounts).

Chargebacks & payment disputes

If you have a concern about an order, please contact us first at info@packora.com so we can help. Initiating a chargeback without first giving us a reasonable opportunity to investigate and resolve the issue may delay resolution and can restrict your ability to place future orders. We may provide order documentation (including proofs, approvals, correspondence, and delivery confirmation) to payment processors to respond to chargebacks.

Order status, production & changes

Production typically begins once your order is fully paid and (where applicable) your artwork has been reviewed and approved. After an order enters production, changes or cancellations are typically not possible. If we are able to accommodate a change, additional charges and delays may apply.

Returns

Because most products are made-to-order and custom printed/manufactured, returns are generally not accepted except as required by law or where Packora confirms a qualifying manufacturing defect under these Terms.

Shipping, risk of loss & delivery estimates

During checkout, you will select from available shipping options. Once we hand your order to the carrier, risk of loss transfers to you (to the extent permitted by law). Delivery dates are estimates only and may be affected by carrier delays, customs inspections, weather, or events beyond our control. Packora is not liable for consequential damages resulting from late delivery.

International orders, duties & importer-of-record

For international shipments, you are responsible for customs duties, import taxes, brokerage fees, VAT/GST, and similar charges that may apply. Where applicable, you agree you are the importer of record and responsible for providing information required by customs authorities. We are not responsible for delays caused by customs or border authorities.

Force majeure

Packora will not be liable for any delay or failure to perform resulting from causes beyond our reasonable control, including (without limitation) acts of God, natural disasters, severe weather, labor disputes, supplier or material shortages, power or internet outages, governmental actions, customs holds, epidemics/pandemics, and carrier disruptions (“Force Majeure Events”). In the event of a Force Majeure Event, timelines may be extended for the duration of the event.

Your artwork & responsibilities

You are solely responsible for the accuracy and legality of any artwork, designs, text, logos, photos, barcodes, or other content you provide to Packora (collectively, “Artwork”). By submitting Artwork, you represent and warrant that:

• You own the rights to the Artwork or have secured all necessary rights and permissions to use it, including any fonts, images, and brand assets.
• Your Artwork does not infringe or violate any copyright, trademark, privacy, or other rights of any third party.
• Your Artwork does not contain unlawful, offensive, or harmful content, including hate speech or explicit imagery.

No sensitive submissions

Do not submit sensitive personal data in Artwork (for example, government IDs, health information, or confidential personal information). If you include such information, you do so at your own risk and you authorize Packora to process it solely as needed to fulfill your order.

We may decline or cancel an order if we believe the Artwork may violate these requirements or applicable law. However, we have no obligation to screen or review Artwork, and you remain fully responsible for it.

Dielines & file preparation

To ensure a proper fit, we strongly recommend using official Packora dieline templates for each product and size. Where templates or preparation guidelines are provided, you are responsible for following them, including bleed/safe areas, resolution, correct dimensions, and embedding linked images.

Proofs & approval (including “deemed approved”)

Where digital proofs are provided, it is your responsibility to review and approve them carefully, checking layout, copy, positioning, dielines, key dimensions, and barcodes/QR codes. Electronic proofs are not exact color matches.

Once a proof is approved (including deemed approved), production may begin and changes may no longer be possible. Packora is not responsible for errors that were present in an approved or deemed-approved proof.

Color reproduction & tolerances

We print using CMYK processes and, in some cases, specialty techniques. While we aim for consistent and accurate color, perfect color matching cannot be guaranteed due to differences in materials, inks, finishes, coatings, and viewing conditions. Minor color variation between your screen, proofs, and final products is considered normal.

Quantity variation

Because of standard manufacturing tolerances, your final delivered quantity may be up to approximately ±10% from the quantity ordered. Unless required otherwise by law or a written agreement, minor overages or shortages may be treated as within normal tolerance.

Manufacturing standards

Packaging production involves cutting, folding, gluing, print registration, and finishing. Minor variations consistent with industry standards may occur. Unless explicitly stated in writing, Packora does not guarantee exact matching to prior runs, competitor products, or physical mockups.

Artwork storage & retention

We may store your Artwork, proofs, and print-ready files to support reorders, customer support, and quality control. We do not guarantee indefinite storage. We may delete or purge files after reasonable periods or if required for security, legal, or operational reasons, subject to our Privacy Policy.

Packora content & your license to us

Our content

All content on the Service—such as text, graphics, logos, icons, photos, templates, dielines, and interface components—is owned by Packora or our licensors and is protected by copyright, trademark, and other laws. Except as expressly allowed in these Terms, you may not copy, modify, distribute, display, perform, or create derivative works from any part of the Service without our prior written permission.

Limited license to use the Service

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable license to access and use the Service to explore products, place orders, and manage your Packora projects for your own business or personal use.

Your license to Packora for Artwork & fulfillment

To produce and ship your orders, you grant Packora a worldwide, royalty-free, non-exclusive license to use, reproduce, modify (for technical/prepress purposes), and display your Artwork and related materials solely for:

• Preparing proofs and print-ready files,
• Manufacturing, packing, and shipping your products, and
• Providing customer support and quality-control, including internal training and process improvement.

Marketing use (only with permission)

If you separately consent (for example, via email or social-media permissions), you may grant Packora additional rights to use photos of your packaging or your name, logo, or testimonial for marketing or promotional purposes. Any such extended use will follow the permissions you provide at that time.

Comments & suggestions

If you share feedback, ideas, or suggestions with us, you understand that we may use them without restriction or obligation to compensate you, and that Packora will own any resulting improvements or features.

External services we connect with

The Service may integrate or link to tools and services provided by third parties (such as hosting providers, payment processors, shipping carriers, file-storage providers, or analytics tools). Those services are controlled by their respective providers, not by Packora.

We provide access to these tools on an “as is” and “as available” basis and do not guarantee their availability, accuracy, or performance. Your use of any third-party service is subject to that provider’s own terms and privacy policies, which you should review carefully.

Links to other websites are provided for convenience only and do not imply endorsement by Packora. We are not responsible for any content, products, or services on or available from third-party websites.

Ending access to the Service

We may suspend or terminate your access to the Service (or any part of it) at any time if we reasonably believe: (a) you violated these Terms; (b) your use creates risk or legal exposure for Packora; (c) we are required to do so by law; or (d) you engaged in fraud or abuse.

Effect of termination

Upon termination, your right to access the Service will cease. We may delete or restrict access to saved projects or account data, subject to applicable law and our Privacy Policy. Termination does not relieve you of payment obligations for orders already placed.

Survival

The following sections will survive termination: Intellectual property, Disclaimers/limitation of liability, Indemnification, Disputes/arbitration, and any other provisions that by their nature should survive.

Important legal limits

Refunds, reprints & issue reporting

If you believe there is a manufacturing defect or an error for which Packora is responsible, please contact us within 3 business days of delivery with your order number, a description of the issue, and clear photos. We may request additional information, samples, or return of affected goods for inspection (at our direction).

Shipping damage

If your shipment arrives damaged, notify us within 2 days of delivery and keep all packaging materials. Provide photos of: (1) the outer box (including shipping label), (2) internal packaging, and (3) the damaged items. We may need this information to file a carrier claim. Failure to keep packaging or report promptly may limit available remedies.

Disclaimer of warranties

To the maximum extent permitted by law, the Service and all products and materials provided by Packora are offered on an “as is” and “as available” basis, without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Without limiting the foregoing, we do not guarantee that the Service will be uninterrupted, secure, error-free, or that defects will be corrected.

Limitation of liability

To the maximum extent permitted by law, Packora and our officers, directors, employees, agents, and affiliates will not be liable for any indirect, incidental, consequential, special, or exemplary damages, including lost profits or business interruption, arising out of or relating to your use of the Service or any products purchased through Packora, even if we have been advised of the possibility of such damages.

To the extent permitted by law, Packora’s total aggregate liability for any claims arising out of or relating to the Service or these Terms will not exceed the amount you actually paid to Packora for the order or Service giving rise to the claim.

Indemnification

You agree to indemnify, defend, and hold harmless Packora and our officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising out of or related to:

• Your use of the Service or products purchased through Packora;
• Your breach of these Terms or any applicable law;
• Any Artwork or content you submit, including claims that such content infringes or violates the rights of a third party; or
• Any misuse of Packora products after delivery.

Reporting alleged copyright infringement

If you believe that content available through the Service infringes your copyright, you may notify us by submitting a written notice that complies with applicable law (including, where relevant, the Digital Millennium Copyright Act).

Your notice should include:

• Your name, mailing address, telephone number, and email address;
• Identification of the copyrighted work you believe has been infringed, or a representative list if multiple works are covered;
• Identification of the material you believe is infringing, including where it is located on the Service;
• A statement that you have a good-faith belief that use of the material is not authorized by the copyright owner, its agent, or the law;
• A statement, made under penalty of perjury, that the information you provide is accurate and that you are the copyright owner or authorized to act on their behalf; and
• Your physical or electronic signature.

Notices can be sent to info@packora.com. We may share your notice with the user who posted the material and with other parties as needed to evaluate or respond to the claim.

Non-DMCA IP complaints

If you have a trademark or other intellectual-property concern that is not covered by the DMCA, contact us at info@packora.com with details and supporting documentation.

How disputes will be resolved

Please contact us first so we can try to resolve any concern informally. If we cannot reach a resolution, the following terms apply to the fullest extent permitted by law.

Notice of dispute & informal resolution period

Before initiating arbitration, you agree to send a written notice of dispute to info@packora.com that includes your name, order number (if applicable), contact information, and a description of the dispute and desired resolution. We will attempt to resolve the dispute informally within 30 days after receiving notice.

Agreement to individual arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms, the Service, or any product purchased from Packora will be resolved by binding, individual arbitration, rather than in court, except that you may assert qualifying claims in small-claims court. You and Packora each waive any right to a jury trial.

Arbitration provider, rules, and location

The arbitration will be administered by AAA. If you are an individual using the Service primarily for personal (non-business) purposes, the arbitration will generally proceed under the provider’s Consumer Arbitration Rules and related consumer due process protocols (if applicable). If the dispute is primarily business-to-business, the provider’s Commercial Arbitration Rules may apply.

Unless the parties agree otherwise, the arbitration will take place in Los Angeles County, California, and may be conducted by video/phone where permitted by the provider’s rules. The arbitrator will have authority to award any relief permitted by applicable law, subject to these Terms and the class action waiver below.

Fees and costs

Payment of arbitration fees will be governed by the provider’s rules and applicable law. Where required by law or the provider’s consumer rules, Packora will pay or reimburse certain arbitration fees. Each party will bear its own attorneys’ fees and costs unless the arbitrator awards fees under applicable law.

Opt-out (optional)

You may opt out of this arbitration agreement by sending an email to info@packora.com within 30 days of the date you first accept these Terms. Your opt-out notice must include your full name, the email address used for your Packora account (if any), and a clear statement that you wish to opt out of arbitration. If you opt out, disputes will be resolved in court as described below.

Class action waiver

You and Packora agree that each may bring claims against the other only in an individual capacity and not as a plaintiff or class member in any purported class, collective, or representative proceeding. If a court or arbitrator determines that this class action waiver is unenforceable for a particular claim, that claim will proceed in court, and the remaining claims will proceed in arbitration to the fullest extent permitted by law.

Governing law & venue

These Terms and any disputes between you and Packora will be governed by the internal laws of the jurisdiction tied to California, USA, without regard to its conflict-of-law principles. Subject to the arbitration terms above, the exclusive venue for any disputes not subject to arbitration will be the state or federal courts located in Los Angeles County, California, and you consent to personal jurisdiction in those courts.

Final terms & how to reach us

Entire agreement

These Terms, together with any order-specific terms and our Privacy Policy, form the entire agreement between you and Packora with respect to the Service and supersede any prior or contemporaneous understandings, whether written or oral.

Severability & waiver

If any provision of these Terms is found to be invalid or unenforceable, that provision will be enforced to the maximum extent permissible, and the remaining provisions will remain in full force and effect. Our failure to enforce any right or provision does not constitute a waiver of that right or provision.

Assignment

You may not assign or transfer these Terms, by operation of law or otherwise, without our prior written consent. Packora may assign these Terms freely in connection with a merger, acquisition, corporate reorganization, or sale of assets.

Headings & interpretation

Section headings are for convenience only and do not affect interpretation. The word “including” means “including without limitation.”

How to contact Packora

If you have questions about these Terms or your order, you can contact us at:

• Email: info@packora.com (general support)
• Artwork & prepress: info@packora.com
• Legal: info@packora.com

This page is for general information only and does not replace professional legal advice. Please review these Terms with your legal counsel before relying on them.