Privacy Policy
This Privacy Policy explains how Packora Inc. (“Packora”, “we”, “us”, or “our”) collects, uses, discloses, and protects information about you when you use packora.com or otherwise interact with us.
Scope of this Privacy Policy
This Privacy Policy applies when you visit or use https://packora.com (the “Site”), place an order, create an account, configure products, request a quote, upload artwork/dielines, communicate with customer support, or otherwise interact with Packora.
“Personal Information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked to an individual or household. Some jurisdictions use different definitions; we use the term in a broad sense.
“Processing” means any operation performed on Personal Information, such as collecting, storing, using, sharing, or deleting.
Plain-language summary
- We collect contact/account/order details, uploaded files, and technical usage data (cookies/logs).
- We use data to fulfill orders, provide proofs/support, secure the Site, prevent fraud, and improve performance.
- We share data with service providers (payments, shipping, production/printing, hosting, support, analytics, marketing tools).
- You control marketing subscriptions and cookie preferences (including “Do Not Sell or Share” where applicable).
- You may have rights to access, correct, delete, or obtain copies of your data, depending on your location.
This summary is provided for convenience and does not replace the full policy below.
Categories, sources, and examples
The information we collect depends on how you interact with Packora. We collect information you provide, information from partners/providers, and information collected automatically.
| Category | Examples | Common sources |
|---|---|---|
| Identifiers & contact info | Name, business name, email, phone, billing/shipping address | You, account creation, checkout, customer support |
| Commercial info | Items purchased, quantities, pricing, discounts, shipping status, returns | You, Shopify/checkout, shipping carriers, fulfillment partners |
| Account & preferences | Login credentials (hashed), saved projects, preferences, order history | You, Site interactions |
| Uploads & content | Artwork files, dielines, logos, images, notes/instructions | You, upload tools/configurators |
| Payment signals | Transaction confirmation, fraud signals (not full card numbers) | Payment processors and fraud-prevention tools |
| Internet/technical | IP address, device/browser info, pages viewed, cookie identifiers | Automatic collection via cookies/logs (you can manage preferences) |
| Support communications | Emails, chat messages, form submissions, attachments | You, support providers |
How we handle uploaded artwork, dielines, and instructions
If you upload artwork, dielines, or other creative files, we process those files to generate proofs, prepare production, fulfill your order, and provide customer support. This may include sharing files with production and printing partners involved in creating your packaging.
- Use limitation: We use uploads primarily to provide the products and services you request.
- Access: Uploads may be accessed by our team and vendors who need them for proofing/production/shipping workflows.
- Rights: Upload only content you have the right to use. Do not upload confidential personal data unless necessary.
- Retention: We may retain project files for reorders, quality control, and dispute resolution, subject to retention practices below.
Business and operational purposes
- Provide products & services: process orders, create proofs, manufacture/print packaging, ship deliveries, handle returns.
- Account features: enable login, saved projects, reorders, quotes, and customer history.
- Customer support: respond to requests, troubleshoot files, and resolve issues.
- Security & fraud prevention: protect accounts, prevent abuse, and detect unauthorized activity.
- Analytics & improvements: understand usage, test features, improve performance and user experience.
- Marketing (where permitted): send updates and promotions according to your preferences and applicable law.
- Legal/compliance: taxes, accounting, audits, recordkeeping, and enforcement of Terms & Conditions.
Some processing is necessary to provide services (e.g., checkout and fulfillment). Where required, we obtain consent for certain cookies or marketing.
How tracking works and how to control it
Cookies are small text files stored on your device. Similar technologies include pixels, SDKs, and local storage. These help us provide core Site features, remember preferences, secure accounts, measure performance, and (where enabled) support marketing.
Common categories
- Essential: required for login, cart, checkout, and security.
- Preferences: remember settings such as region or language.
- Analytics: understand usage and improve the Site.
- Marketing: measure campaigns and deliver more relevant ads (where applicable).
Global Privacy Control (GPC) & browser signals
Some browsers allow you to send a Global Privacy Control (GPC) signal. Where required by applicable law, we treat GPC as a request to opt out of certain “sale”/“sharing” activity for targeted advertising for that browser/device.
Emails, SMS, and promotional communications
You may receive transactional messages (order confirmations, shipping updates, support replies). If you opt in, you may also receive marketing communications.
- Email marketing: unsubscribe using the link in marketing emails.
- SMS (if offered): follow instructions in messages to opt out (standard messaging rates may apply).
- Targeted ads: manage cookie preferences (including “Do Not Sell or Share” where applicable) and review device/browser ad settings.
How we protect and retain data
We use reasonable administrative, technical, and physical safeguards designed to protect Personal Information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
Retention
We retain Personal Information as long as reasonably necessary to:
- Provide services and maintain accounts;
- Keep required records (tax, accounting, legal obligations);
- Resolve disputes and enforce agreements; and
- Maintain security and prevent fraud.
Retention periods vary based on the type of information, the purpose of processing, and legal requirements. We may de-identify or aggregate data where feasible.
Access, correction, deletion, and opt-outs
Depending on your location, you may have rights to request access to, correct, delete, or obtain a copy of certain Personal Information, and to opt out of certain processing (such as targeted advertising).
- Access / portability: request a copy of certain data we hold.
- Correction: request corrections to inaccurate information.
- Deletion: request deletion, subject to legal exceptions.
- Opt-out: opt out of certain “sale”/“sharing” for targeted advertising (where applicable).
- Withdraw consent: where processing relies on consent.
To submit a request, email info@packora.com. We may need to verify your identity to protect you and prevent fraud. We do not discriminate against you for exercising privacy rights.
California and other U.S. state privacy laws
If you are a resident of California (CCPA/CPRA) or another U.S. state with privacy laws (e.g., Virginia, Colorado, Connecticut, Utah, etc.), you may have additional rights, including the right to know categories of Personal Information collected and disclosed, the right to delete, the right to correct, and the right to opt out of targeted advertising.
Do Not Sell or Share
Where applicable, you can opt out of certain “sale”/“sharing” activity for targeted advertising by using the “Cookie preferences / Do Not Sell or Share” button at the top of this page, or by emailing info@packora.com.
Authorized agents
You may use an authorized agent to submit a request. We may require proof of authorization and identity verification.
Cross-border processing
We may process and store Personal Information in the United States, Canada, and other countries where we or our service providers operate. These locations may have different data protection laws than your home jurisdiction. Where required, we implement appropriate safeguards.
EEA/UK lawful bases (where applicable)
When EU/UK data protection law applies, we generally rely on one or more of these bases:
- Contract: to provide the Site and fulfill orders.
- Legitimate interests: to operate, secure, and improve the Site; prevent fraud; provide support.
- Consent: for certain cookies and marketing where required.
- Legal obligation: to comply with accounting, tax, and other legal requirements.
Complaints
If you have a concern, contact us first so we can try to resolve it. Depending on your location, you may have the right to lodge a complaint with a data protection authority.
Use of the Site by minors
The Site is intended for individuals who are at least 16 years of age. We do not knowingly collect Personal Information from anyone under 16. If you believe a person under 16 has provided Personal Information, please contact us at info@packora.com.
External websites and services
The Site may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. Your use of third-party services is subject to their terms and privacy policies.
Policy updates and how to reach us
We may update this Privacy Policy to reflect changes in our practices, technologies, legal requirements, or other factors. When we update this policy, we will revise the “Last updated” date at the top of this page.
Contact
If you have questions or want to exercise privacy rights, contact us:
- Privacy: info@packora.com
- Support: info@packora.com
-
Mail:
Packora Inc. — Attn: Privacy Team
Lake Balboa, California 91406
United States
This Privacy Policy is provided for general informational purposes and does not constitute legal advice.
